FIXD Reviews: What Consumer Reports, the BBB, Trustpilot and the App Stores Actually Say (2026)

Has Consumer Reports reviewed FIXD?

No. We checked consumerreports.org directly. Its site search for "fixd" turned up results for the word "fixed" (drills, cribs, a fixed showerhead and car recall stories) and nothing about FIXD. A search for "obd2 scanner" returned the message that CR's search didn't find reviews or articles for that term. Web searches limited to the consumerreports.org domain also returned no FIXD pages.

That is not a negative verdict. It just means Consumer Reports has not covered this product category in a way its search can find. It also means there is no Consumer Reports score, ranking or "recommended" badge for FIXD. If you see one, ask where it came from.

So why does "FIXD reviews Consumer Reports" get searched at all? Many people use "Consumer Reports" to mean "independent reviews from real customers." The closest things to that for FIXD are the BBB and Trustpilot, along with the app store ratings. We go through each below.

What shows up when you search "FIXD reviews"

When we searched, the results mixed independent sites with pages that are not reviews at all. Next to ConsumerAffairs, Tom's Guide and the BBB, the results included pages on issuu, Speaker Deck, Giphy and a Jotform blog published under accounts or titles named "FIXD reviews" or "fixdreviews," plus a "digital release" page on a TV station's domain. None of those come from Consumer Reports. We couldn't confirm who publishes them, so we don't count them as independent evidence.

The FIXD offer pages make claims of their own. On November 10, 2026, both FIXD offer pages in our affiliate feed showed "450K reviews" with a 4.4 rating, "All reviews are from verified purchase," and a 4.6 rating each for the Apple App Store, Amazon and Google Play. We couldn't check the 450K figure, and the Google Play figure didn't match what Google Play showed that day (see below). Treat a brand's summary of its own reviews as marketing and check the source.

FIXD on the BBB: C rating, not accredited, 540 complaints

The Better Business Bureau profile for FIXD Automotive Inc., filed under auto diagnosis in Marietta, Georgia, showed the following on November 10, 2026: a BBB rating of C, and "This business is NOT BBB Accredited." It listed 540 complaints in the last 3 years and 90 in the last 12 months, and noted 2 complaints that were not resolved. The business start date was listed as 9/14/2014. BBB customer reviews averaged 2.32 out of 5 stars across 183 reviews.

The five most recent complaints, dated October 13 to October 27, 2026, all concerned billing. In one, a customer asked for a refund of a $99 renewal and said they got no advance notice. Another said they were never told about a yearly $99 charge. A third was charged a renewal after believing they had canceled a year earlier. A fourth bought a $25 sensor and said a $106 subscription was added without clear disclosure. The fifth said a roughly $109 charge was attempted after they declined the free trial, and their bank stopped it.

FIXD answered all five. In four, it said it had canceled the subscription and refunded the charge, even in one case where it said the refund window had passed. In the fifth, it said no charge had gone through and canceled the subscription. In the case of the $25 sensor, FIXD pointed to trial terms shown at checkout, and the customer rejected that response. The six most recent BBB customer reviews (September 9 to October 11, 2026) showed the same themes: recurring charges of around $99 to $100 that reviewers said they didn't authorize, trouble canceling, and support that was hard to reach.

FIXD on Trustpilot, the App Store and Google Play

Trustpilot tells a different story. On November 10, 2026, FIXD's Trustpilot page (fixdapp.com) showed a TrustScore of 4.2 from 3,023 reviews. 67% were 5-star, 8% 4-star, 2% 3-star, 2% 2-star and 21% 1-star. The profile was claimed by the company, which Trustpilot says "asks customers to review," and many reviews are tagged "Invited." Trustpilot said FIXD replied to 9% of negative reviews. Recent positive reviews call it "Very simple to navigate" and "Easy to use!" Recent 1-star reviews are about billing and contact problems, such as "They added this without my ordering it."

On Apple's App Store, the FIXD OBD2 Scanner app from FIXD Automotive Inc had a 4.6 rating from 26K ratings. On Google Play, the FIXD OBD2 Scanner app listed by FIXD had a 4.0 rating from 30,169 ratings and 1M+ downloads, last updated October 22, 2026. Its breakdown was 20,123 five-star ratings and 5,522 one-star ratings, with fewer than 2,700 at each level in between.

Look at the shape more than the averages. Every one of these sources is polarized. Most people rate FIXD 5 stars, and a sizable minority rate it 1 star, with very little in between. That's the pattern you'd expect if the sensor and app work for most people and a separate problem, rather than general disappointment, drives the anger.

Why FIXD reviews split: the sensor versus the subscription

Read the positive and negative FIXD reviews side by side and they are mostly about different things. The praise is for the hardware and the app: easy setup, a plain-English explanation of the check-engine light, and the ability to clear it. The complaints we read on the BBB and Trustpilot were overwhelmingly about money: a Premium charge the buyer didn't expect, a renewal with no reminder, or difficulty canceling.

That lines up with how FIXD is sold. The sensor is a one-time purchase. FIXD Premium is a separate subscription with a free trial that renews automatically. Our affiliate feed lists the offer as a $19.99 sensor plus a 14-day trial, then $99 a year. Apple's App Store listing for the FIXD app prices Premium at $99.99 a year, $12.99 a month or $7.99 a week. It says your account is charged after the free trial and the subscription renews "unless canceled at least 24 hours before the end of the current period."

The FIXD offer page answers "Do I have to pay a subscription?" with "Nope," because the sensor and free app work without Premium. Both statements are true. The trouble starts when a buyer remembers the first and forgets the trial. Our is FIXD Premium worth it guide covers what Premium adds and how to cancel it on the web, iPhone and Android.

FIXD refund, warranty and cancellation terms, from the policy itself

We read FIXD's full Returns & Warranty page at fixdapp.com/returns-warranty (it says it was last updated 11/11/2021). For the sensor, you can request a full refund within 30 days of delivery, and the return authorization must be requested before that window closes. The sensor has to come back in good condition, without physical damage, breakage or alteration, and must have been bought from FIXD or an approved affiliate or reseller. Shipping fees, warranty fees, taxes and customs fees are not refunded. Clearance items are final sale. The page did not mention a restocking fee. You start a return through an RMA link that matches your order number's prefix (FIXD, GU, GO or UP), using your order number and delivery ZIP code.

The sensor's 1-year limited warranty runs 365 days from delivery and covers manufacturing or material defects. FIXD replaces faulty units rather than refunding them, and the policy says app issues are not product defects.

For Premium, the policy gives 30 days from the initial charge to request a refund. That covers the first year only: renewal charges are not refundable, and a refund ends the subscription immediately. You can cancel anytime to stop future charges and keep access until the billing period ends. FIXD says it can't process refunds for subscriptions bought through Apple, so Apple decides. FIXD's Terms of Service (last updated April 22, 2026) add that you must dispute a charge within 60 days of being charged, and that disputes go to binding arbitration, mediation or small claims court, with class actions not permitted.

Contact details on the policy page: support@fixdapp.com, 1-855-959-4465, and a mailing address at 999 Peachtree St NE, Suite 840, Atlanta, GA 30309. The BBB lists a Marietta, Georgia address for the same company.

FIXD vs "Fixed" and other names people confuse

Some FIXD search results are really about a different company. Fixed was an app that helped drivers contest parking and traffic tickets. It appeared on Shark Tank in season 7, and TechCrunch reported in June 2016 that it had been acquired by Lawgix, a multi-state law firm. Fixed and FIXD Automotive are different companies, and Fixed's Shark Tank story has nothing to do with the OBD2 sensor.

Two other names can muddy FIXD reviews. FIXD's own returns policy has a separate section for the FIXD Guardian Sensor, which has a yearly subscription and different return rules, so make sure a review or complaint is about the product you're buying. And BlueDriver, another phone-based OBD2 scanner, is made by a different company. FIXD's own comparison page lists not reading all codes, such as ABS and airbag codes, as one of FIXD's cons, which is where BlueDriver can win. Our FIXD vs BlueDriver comparison covers who should pick which.

How to buy FIXD without becoming a 1-star review

The complaints point to a short checklist. First, check the price on the page you're on. On November 10, 2026, one FIXD offer page showed the sensor at $19.99 and another at $39.99, both with 1-, 2- and 3-pack options, free US shipping, a 30-day money-back guarantee and a 1-year limited warranty. Second, decide about the Premium trial before you pay, and read the confirmation screen to see whether a trial was added. Third, if you take the trial, set a reminder a couple of days before it ends. FIXD's manage-premium page at fixdapp.com/manage-premium links to its cancellation page. If you signed up through the App Store or Google Play, cancel in that store instead.

Fourth, note your delivery date. The 30-day sensor refund depends on requesting the return authorization in time, and the 30-day Premium refund runs from the first charge, not from delivery. If you need a step-by-step walkthrough of pairing the sensor and running your first scan, see how to use FIXD. For a broader look at the company, read is FIXD legit.

Disclosure: TopCrate earns a commission only when you buy through our FIXD link, at no extra cost to you. That link goes to FIXD's own offer page, where the guarantee above applies.