Akka Supplement Reviews and Complaints: What Trustpilot, the BBB and the Refund Policy Show (2026)

Akka reviews: the short version

Independent reviews of Akka are thin and polarized. The two Trustpilot profiles tied to the brand both sit below 3 out of 5, with roughly half of all ratings at one star. The positive reviews that do exist are mostly modest ("subtle changes," "regular bowel movements") or are about the company's coaching program rather than the capsule. Nearly everything that ranks above those profiles for "Akka reviews" is affiliate content with its own four- and five-star scores, or the sales page's own testimonials.

We sell Akka through a GiddyUp affiliate link, and TopCrate earns a commission only through our Akka link. That is the only money on this page, which is why we lead with the complaints rather than bury them.

Who sells Akka (and why the names keep changing)

If the names on your order look unfamiliar, you are not alone. The offer page lives on dailywellnesscare.com, the bottle and the page footer say Enclave BioActives, the sales page gives hello@tryakka.com as its contact, the checkout header reads "Enclave Affiliates," and the checkout says the charge appears on your card statement as "Konscious." The Terms & Conditions explain the link: they are issued by Konscious LLC, Enclave LLC and Vital Health LLC, together called "Konscious Brands," doing business as names that include Enclave Bioactives, with a mailing address in San Juan, Puerto Rico.

So "Akka by Enclave Bioactives" and the Daily Wellness Care page are the same product from the same group, not two competing sellers. Daily Wellness Care is the website the offer runs on, not a separate brand. A GNC.com listing for an Akka Akkermansia Superbiotic, 60 capsules, "manufactured for Enclave Bioactives," also shows up in search results at $69.99, but we could not load that page to confirm it. A retailer's return rules would be its own, not the 90-day policy described below.

What Akka's Trustpilot reviews and complaints say

Akka has two Trustpilot profiles. The one for tryakka.com showed a TrustScore of 2.3 ("Poor") from 64 reviews when we checked: 50% one-star, 6% two-star, 20% three-star, 5% four-star and 19% five-star. The company claimed the profile and replies to almost every negative review, usually with a template that points people to hello@tryakka.com. Trustpilot also notes the company does not regularly invite reviews, so the people writing are self-selected.

The most common one-star theme on that profile is no noticeable result after weeks of use ("no difference whatsoever!!", "So far a waste of money"). Others include refund and billing disputes, including a reviewer who said she was "charged anyway" after cancelling and got only a partial refund, and another who called the money-back guarantee "misleading"; an order that shipped after a cancellation request; and stomach-related reactions such as diarrhea or frequent bathroom trips. One reviewer reported leg and back pain, and the company replied that she should stop taking it and see a doctor. One October 2026 review also complains about the taste.

The second profile, for enclavebioactives.com, showed a TrustScore of 2.8 from 68 reviews in the last 12 months, split 56% one-star and 40% five-star. That split is telling: most five-star reviews praise the company's coaches and group calls, while the one-star reviews are about orders. Complaints there include a charge for one bottle and three bottles on the same order, add-on products the buyer said they did not order (the company replied they were offered as an upsell at checkout), a subscription the reviewer found hard to spot and hard to cancel (the company acknowledged the options may not have been presented clearly), and a return label requested five times. The profile covers other products from the same company too, such as EMMA, so not every complaint there is about Akka.

Akka complaints on the BBB, Reddit and review sites

There is no BBB business profile under the Akka or Enclave BioActives name that we could find. The store's operator, Konscious LLC in San Juan, Puerto Rico, has one: when we loaded it, it showed a B+ rating, not BBB accredited, 83 complaints in the last three years with 26 in the last 12 months, 67 customer reviews, and Enclave, LLC listed as a related business. The featured reviews on that profile mention email-only support with no phone line, cancellations not being allowed, dissatisfaction with a product under the 90-day guarantee, and a duplicated order. A BBB Scam Tracker entry under the Enclave BioActives name, dated September 30, 2025, appears in search results, but BBB blocked our attempt to open it, so we do not know what it says.

We found no Reddit threads about the Akka supplement. Searches for "Akka" on Reddit are dominated by the software toolkit. Pages titled "Akka reviews" from health blogs and press-release sites are mostly affiliate content: one, Consumer Health Digest, discloses that it earns a commission and shows a 4.8 rating from eight reviews hosted on its own site. The sales page itself shows testimonials labeled "Verified customer" and a block of 20 comments, none of which we can verify. We are an affiliate too, which is why we weight the Trustpilot and BBB records above every star rating, ours included.

How the Akka refund really works

The sales page promises a "100% Money Back Satisfaction Guarantee" for 90 days and says the company "will refund every penny you paid today," with "no questions asked." The checkout says much the same. The written Shipping & Refund Policy linked from the Terms is narrower, and it is the document a refund is actually processed under. Here is what it says for supplements:

The window is 90 days from purchase, not from delivery, and a Trustpilot reviewer said the company confirmed that to them. You are expected to have used the product as directed for 30 days. The refund is the purchase price "excluding 10% for shipping and handling fees, if applicable," and shipping outside mainland USA is not refunded. On a single bottle you do not have to send it back, but you get one such refund per product per year. On a 3-pack or 6-pack you return only unused, unopened bottles: you are refunded for the first opened bottle plus the sealed ones you send back, and any second or later opened bottle is not refunded. There is no restocking fee named.

To start a refund, the policy says to use the support form at support.konsciousketo.com or email hello@konsciousketo.com. US buyers get a prepaid return label by email. The policy estimates about a week for the return to arrive, another week to process it, and five to seven business days for your bank. No phone number is listed anywhere we looked, even though the sales page says to "give us a call." And one rule explains several complaints: the policy says orders "can't be cancelled or modified" once placed. If you change your mind right after checkout, you go through the return process after the package arrives.

Akka subscription and autoship terms

Neither the Akka sales page nor the 1-pack and 3-pack checkout pages we loaded showed any subscription, autoship or recurring-billing wording. The order pages did include a $2.49 shipping insurance line and a 10-minute countdown timer. The company's Terms do cover subscriptions, though, because they apply across its brands: subscriptions bill automatically every 28, 30, 56 or 364 days depending on the plan, you get a confirmation email when you sign up and a reminder three days before each renewal, and you cancel by emailing hello@Konsciousketo.com.

The Terms add that cancelling before a subscription order ships gets an automatic refund, but once it has shipped you must return the product unopened and in its original state. Given the Trustpilot reports of a hard-to-spot subscription option, extra bottles and upsells, read every line of the order summary before you pay, untick anything you did not choose, and screenshot the final total.

Akka look-alikes: the series, the software and other Akkermansia

A lot of "Akka reviews" traffic is not about this supplement at all. "Akka series review" searches are about Akka, a Netflix gangster drama starring Keerthy Suresh and Radhika Apte that premiered in October 2026. Akka is also a well-known software toolkit for building distributed applications, and its maker, Lightbend, has done business as Akka since November 2024, so developer reviews of "Akka" are about code. Neither has anything to do with Enclave BioActives. If you were looking for an Akka band or wristband, that is not this product either; this Akka is a bottle of 60 capsules.

Other Akkermansia supplements are different companies too. Pendulum sells Akkermansia-focused capsules on its own named strain, and many store brands use "Akkermansia" on the label. Complaints about those products, and their return policies, do not apply to Akka. We compare the best-known rival in Akka vs Pendulum Akkermansia.

How to buy Akka without becoming a complaint

Prices first: the text version of the sales page lists one bottle at $59 plus $4.95 shipping, three at $147 ($49 a bottle) and six at $234 ($39 a bottle), with free shipping and two bonus ebooks on the larger packs. If you only want to try it, the single bottle has the simplest refund, because you do not have to send it back. With a multi-pack, plan on keeping the extra bottles sealed until you have decided. Our Akka price and guarantee breakdown covers the tiers and the ingredients in more detail.

Then protect yourself: note the order date, since the 90 days start there; save the order email and a screenshot of the guarantee; look for "Konscious" on your card statement; and if you need a refund, use the written support form so you have a ticket number. Akka is a dietary supplement for general gut and liver wellness that some people take to support their routine. These statements have not been evaluated by the Food and Drug Administration, and it is not intended to diagnose, treat, cure or prevent any disease. If you take medication, are pregnant or have a liver condition, ask your doctor first. If the terms above still work for you, our verdict in the full Akka review explains who it suits.